Hotel Metropole Monte-Carlo partners with INTELITY to deliver a mobile customer experience | New
LOS ANGELES, June 15, 2021 / PRNewswire-PRWeb / – INTELLITE®, the developer of the hotel industry’s most comprehensive customer experience and personnel management platform, today announced a new agreement with the Hôtel Métropole Monte-Carlo in Monaco. The famous Mediterranean property will offer contactless service to clients via a branded mobile app with robust capabilities including mobile check-in, which adds another layer of convenience and security for clients and team members.
Built on land that once belonged to Pope Leo XIII, the Hôtel Métropole Monte-Carlo made its debut in 1886 and offers 125 rooms and suites. The Belle Époque palace embodies the glamor of yesteryear and the modern allure of Monte Carlo and combines an elegant heritage with Mediterranean freshness. Renowned for its impeccable service, the hotel’s new app will allow guests to personalize their experience before, during and after their stay. The app will allow guests to check-in prior to arrival, providing a more modern check-in experience for guests and hotel team members.
“At the Hotel Métropole Monte-Carlo, we have long been proud to provide a truly luxurious and exceptional level of service, but the implementation of the INTELITY platform will allow us to raise the bar even higher,” said Serge Ethuin, General Manager of the Hôtel Métropole Monte Carlo. “Between self-service technology and the convenience it offers to customers and the operational automation it offers to team members, we will be able to exceed expectations and improve the customer experience in new ways. “
Using the mobile app, guests will have access to a range of digital amenities and services throughout their stay. They will be able to find information on hotels and amenities, make restaurant, spa and activity reservations, order food, schedule contactless deliveries, communicate with hotel team members and more. again, further improving the customer experience.
“We could not be happier to partner with the Hotel Métropole Monte-Carlo”, said Benjamin keller, SVP INTELITY of sales. “This glamorous property is known for its innovative and personalized service and has a lot to offer its guests. Now travelers will be able to access it all with just a few clicks through the INTELITY app. This is exactly the kind of modern experience and contactless for customers are expected in 2021. “
In addition to receiving a four-star rating from the prestigious Forbes Travel Guide, the property is also a member of the Leading Hotels of the World collection of luxury hotels and resorts. Along with Leading Hotels’ Healthy Stays commitment to providing improved standards and cleanliness protocols to over 400 members worldwide, the mobile app developed by INTELITY will allow Hotel Metropole to continue to deliver the highest standards. raised to its customers.
For more information on this partnership or the INTELITY platform, visit http://www.intelity.com.
INTELITY is the global leader in contactless guest experience technology, bringing together mobile, in-room and operational tools into a fully integrated hotel platform. Designed for the hotel, casino and luxury residential markets, INTELITY has been named “Official Provider of Mobile and In-Room Technology” by the prestigious Forbes Travel Guide for five consecutive years and is used in boutique properties, global casino resorts and hotel brands including Marriott, Fairmont, Hard Rock, etc. For more information visit http://www.intelity.com.
About the Hotel Métropole Monte-Carlo
Ideally located in the Carré d’Or, a few steps from the Casino, the Hôtel Métropole Monte-Carlo was awarded in 2019 by Condé Nast Traveler “Best hotel in France and Monaco. “The 2019 edition of the Villégiature Trophies awarded the hotel as” Best Hotel Service “and” Best Hotel Spa “in Europe. It was completely renovated in 2004 by the famous French designer Jacques Garcia, which transformed it into a palace of 125 rooms and suites with Mediterranean charm in the image of its time, combining chic, glamor and refinement. Gastronomy, orchestrated by Christophe Cussac, offers a unique and varied culinary experience to the most demanding palates. “Yoshi”, the only Japanese Michelin star on the French Riviera, offers traditional Japanese cuisine in a daring and contemporary setting designed by Didier Gomez. Glamorous, elegant and warm, the Lobby Bar is the place of all gourmet pleasures. The architect and designer Jacques Garcia has reinvented the bar and lobby to create a living space where you can sit, read or hang out with friends. Finally, “Odyssey” unveils its charming setting by the pool, in an Haute Couture decor imagined by Karl Lagerfeld, and a menu inspired by the Mediterranean which celebrates fresh seasonal produce and light cuisine. In collaboration with Maison Givenchy, the Hôtel Métropole Monte-Carlo has opened the brand’s third spa in the world, the Spa Métropole by Givenchy in april 2017. Designed by architect Didier Gomez, it embodies the same philosophy shared in the premises of the House: exceptional location, luxurious spaces, refined care, absolute pleasure and well-being. https://metropole.com/fr/
Amanda Tower, INTELITY, 3105968160, [email protected]